Frequently Asked Questions

How Quickly Can You Get Here?

Dispatch runs daily, 7:00 AM to 7:00 PM. Morning calls give us the widest choice of slots. Refrigeration that is warming up takes priority over work that can safely wait a day, and same-day appointments are frequently available – Valley addresses more often than Westside ones, since the canyons and the pass decide how far a van can move at four in the afternoon.

Do You Charge to Diagnose?

Yes, and the amount is quoted while you book. It pays for travel, the technician’s time and the diagnosis itself. Authorize the repair and the charge is deducted from the job in full. Decline it and the charge stands alone, with nothing further owed.

How Much Is the Repair?

Brand, component and access decide it. The pricing page carries opening figures by machine and by problem. Your own price is fixed as one amount once a technician has diagnosed the unit, and you approve it before work starts.

Do You Service Built-In and Panel-Ready Appliances?

Constantly. Refrigeration columns, panel-fronted dishwashers, double wall ovens, wine storage, undercounter ice machines, professional ranges, steam and speed cavities, plumbed coffee systems. Getting one out of tight cabinetry and back in without leaving a mark is a skill separate from the electrical work, and it is a large part of why these jobs reach us at all.

What About Ordinary Washers and Dryers?

Same company, same technicians, same diagnostic procedure. Laundry and freestanding kitchen equipment take up a substantial share of the calendar in all eleven towns.

Which Brands?

Twenty-four in total, spanning mass-market to luxury: Wolf, Viking, Thermador, Miele, Liebherr, La Cornue, Monogram, Bertazzoni and Dacor at one end, LG, Samsung, Whirlpool, Maytag, Frigidaire and Kenmore at the other, with Bosch, KitchenAid, GE, Electrolux, Asko, DCS, Fisher & Paykel, JennAir and U-Line in between. The brands page lists them all.

Should I Repair or Replace?

For a freestanding machine the calculation is straightforward: when a quote climbs toward the price of an equivalent new unit, buying is the better decision and the technician will say so. For anything integrated, repair almost always wins, because replacement drags cabinetry, delivery and installation costs in behind the appliance.

How Long Is the Warranty?

Thirty days on the parts we install, longer where the manufacturer’s own term runs longer, and thirty days on labor. Rental and multi-family equipment is covered on the same terms. The warranty page sets out the exclusions.

What Are Your Technicians’ Qualifications?

Insurance, background screening, manufacturer training on the platforms they open, and, for refrigerant systems, EPA Section 608 certification. There is no California contractor license class for appliance repair, so any company claiming one is describing something that does not exist.

Are You Open Saturday and Sunday?

Yes, on identical hours to the rest of the week.

Where Do You Work?

Eight Valley towns – Studio City, Sherman Oaks, Encino, Toluca Lake, Valley Village, Burbank, Woodland Hills and Calabasas – plus three on the Westside: Beverly Hills, West Hollywood and Beverly Grove.

Before You Call, Have This Ready

Brand, plus the model number where the rating plate can be read, a description of what happens when the machine runs, and any error code on the display. Say if the unit is built in or wears a cabinet panel, and mention gates, hillside driveways or a building with a freight elevator, because all three affect scheduling.

I Can Smell Gas. What Now?

Leave the building with everyone in it and call the gas company from outside. That is their emergency, not ours. Once the property has been cleared, call (818) 000-0000 and we will take care of the appliance.