Privacy Policy

Repair work generates paperwork, and paperwork means personal information. Universal Appliance Repair runs universalappliancerepairs.com and services machines in homes throughout Sherman Oaks, CA and ten more towns nearby. Set out below is what the company gathers while doing that, the reasons behind each item, the parties who ever see it, and the control you keep over the whole of it. The wording is aimed at customers, not at attorneys.

1. How far this notice reaches

Four channels are covered: the pages of universalappliancerepairs.com, call conversations with our dispatch office, forms and scheduling requests sent to us online, and whatever passes between a customer and a technician during a visit. Anything belonging to another organization sits outside it, an outside page linked from one of our articles included.

2. What gets collected

Given by you. Putting a repair on the schedule takes a name, the street address a van will be sent to, a contact number, an email address, a description of the trouble, and the make plus model designation where you can read them off the machine.

Payment information. A card tendered at the close of a job runs through an outside financial services provider. No equipment under our control retains a complete card number at any point in that process.

Generated automatically. As every web server does, ours writes a log line for each request: network address, browser and operating system, whichever page sent you here, and the route taken through the site. Those lines keep the pages functioning and show us which ones are worth expanding.

The booking widget. Scheduling software embedded in these pages comes from a third-party supplier. Whatever is typed into that widget reaches the supplier, since no appointment could otherwise be created, and its own privacy terms cover that copy in addition to this notice.

3. The purposes it serves

• Building the day’s route, allocating a technician, and confirming an arrival window with you.
• Working on the machine, then logging which parts went in and what labor was performed.
• Billing, and producing an invoice that carries the warranty terms alongside the charge.
• Answering later questions and processing any claim brought under that warranty.
• Reading aggregate figures in order to sharpen the site and the operation behind it.
• Meeting tax, insurance and record-keeping duties that fall on a California business.

4. Voice calls and SMS

Give the dispatcher a cell number and it may be used for messages tied to your job: a confirmation, notice that a van is on the road, an update when an ordered part lands. Carrier charges on those messages fall to you. Promotional texts stop on request, by replying STOP, by telling the office, or by mentioning it to the technician at your door; messages that simply run a booked appointment have to continue in some form. Where email is concerned, the California Civil Code places limits on unsolicited commercial mail, and our practices are kept inside them.

5. Who else sees it

Personal information here is not sold, not rented, and not released for cross-context behavioral advertising. Distribution goes no further than the work demands:

• Service providers behind our systems, which means the scheduling platform, the payment processor, and the tool that sends confirmations.
• The technician handling your call, who cannot plan a visit without an address and the particulars of the appliance.
• Courts and government agencies, in the narrow situations where a lawful demand leaves no choice in the matter.
• A future owner of the company, if the business ever changes hands, with these commitments carried across to that owner.

6. Cookies and traffic measurement

A limited set of cookies is placed by these pages. Some are structural, and parts of the site misbehave without them. The rest support anonymous measurement showing in aggregate which articles get read and for how long. Any modern browser will block or erase the lot, at a cost of some convenience and nothing else.

7. Retention

Service history, meaning the appliance, the parts fitted and the date cover on that repair expires, stays with us for as long as warranty obligations and California tax and business-record rules require. Realistically that is a span of years. A record kept solely so we can market to you disappears the moment you say so.

8. Safeguards

Technical, physical and administrative controls of a reasonable standard sit around stored information. Absolute security is not available to anyone, and no honest company claims it. What we will commit to is that your details get the treatment we give our own business records.

9. California privacy rights

The California Consumer Privacy Act, amended by the California Privacy Rights Act, lets residents of this state ask a business which categories of personal information it holds on them, request a copy, have errors corrected, require deletion, and restrict how sensitive categories are handled. Because there is no sale of personal information here and no sharing for cross-context behavioral advertising, no opt-out of that description arises; every other request may be made freely. Exercising a right never alters the price you pay or the standard of service you receive. Send requests to info@universalappliancerepairs.com or call (818) 000-0000. Identity is confirmed first, and anybody filing a request on your behalf has to show your written authority for it.

10. Age limits

Nothing published on universalappliancerepairs.com is aimed at children. Information is not knowingly gathered from a person under 13, and a record of that kind arriving by accident is removed as soon as it is noticed.

11. Destinations outside this site

Certain articles point readers toward manufacturer documentation, recall bulletins and comparable external material. Those destinations are operated by other organizations. Leave universalappliancerepairs.com and their policies are the ones in force; this notice stops at the boundary.

12. Revisions

Our handling of information will change over time, and the text here changes with it. The revision date displayed above tells you which version you are reading.

13. Questions

Anything unclear in the sections above can be raised with Universal Appliance Repair directly. Call (818) 000-0000 during business hours, or write to info@universalappliancerepairs.com, and a person will answer you.